WHERE IS PLUCKY YARN SOLD?
Plucky Knitter is an online business that sells yarn through our website to customers around the world. In addition, Plucky yarn is offered through select local yarn shops. Occasionally we sell our yarn at in-person events that are announced in advance on our website and through various social media channels.
HOW DO I BUY PLUCKY YARN?
Plucky warmly welcomes you to experience a number of online shopping options by simply visiting our website where you can purchase yarn directly from links on our homepage. There you’ll find our 24/7 PK Essentials and Quick Ship Kits, plus Exclusive Updates that change weekly. We occasionally also sell our yarn at in-person events. Be sure to sign up here for our eNewsletter to stay in the know and also follow us on Instagram and Facebook.
WHERE CAN I FIND PHOTOS OF YOUR COLORWAYS AND CUSTOM BASES?
Photos of our hand-dyed colorways and bases can be found on our website under the About tab. The photos provide an accurate representation of the colors on our screens. Please be aware that not all devices are the same and the yarn you receive could have a slight difference from the image you see on your screen.
Also, please note that while we make every effort to keep our website up to date, we occasionally introduce new colorways on social media before we update the website.
WHY DOES MY YARN SOMETIMES LOOK DIFFERENT FROM THE PHOTO ON THE WEBSITE?
All of our skeins are hand-dyed and each one is unique in its own way depending on the base, regardless of having the same dye recipe and name.
Our glamour shots are often taken on Primo Fingering to highlight the colorway in its truest form, recognizing the other bases will bring their finer points to each.
Bases with more, or all, cashmere in the blend will soften the colorways, even melding speckles into one another, while bases with plant fibers will give your fabric a sun-kissed and muted tone, much like a favorite cotton sweatshirt after years of washing!
Because our hand-dyeing process is as much of an art as it is a science, we may not be able to reproduce a speckled colorway exactly the same as it may be pictured or match it from one batch to another.
IS IT POSSIBLE TO BUY AN ENTIRE KIT THAT INCLUDES A PATTERN ALONG WITH THE YARN?
Yes! Check out our website homepage for our Quick Ship Kits, available 24/7. We also encourage you to sign up for our eNewsletter, visit our website, and follow us on Instagram and Facebook to find out about other kits offered in our weekly Exclusive Updates. We love to collaborate with designers and will often feature their patterns in our kits. If a pattern is included with a kit, we will send a download code to the email address used to place your order.
AFTER I PLACE MY ORDER, HOW WILL IT BE SHIPPED?
We are pleased to offer you a variety of shipping options. When checking out you will have the choice to use our standard shipping options that utilize real-time rates generated directly from USPS and UPS. We include free shipping for orders over $150 domestically and $250 internationally at standard service levels. You may also choose to upgrade your shipping through expedited services (at your expense). We offer expedited services through USPS, UPS and FedEx. (Please note that these options will not alter the time to produce your yarn, only the time in transit after it leaves our studio.) We also offer insurance that will guarantee replacement as noted below.
DO YOU SHIP INTERNATIONALLY?
Yes. We offer a variety of carrier choices (USPS, UPS and FedEx) and service levels along with shipping insurance for your peace of mind.
DO YOU OFFER SHIPPING INSURANCE?
We are happy to let you know that we do! While each parcel comes with the standard insurance (up to $50) we also have an option when checking out to select additional insurance for $3.95 domestically, and $5.95 for an international package, that will guarantee replacement offerings if a package has gone missing. Due to the current conditions worldwide, standard delivery times can be delayed. Please allow a minimum of 2 weeks domestically and 4 weeks internationally for a package to arrive once it has left our facility.
IF I AM A NON-U.S. CUSTOMER, WHO IS RESPONSIBLE TO PAY TAXES, LEVIES, AND DUTIES ON MY ORDER?
These charges are the non-U.S. customer’s sole responsibility. Plucky is not responsible for any additional charges that a non-U.S. customer may incur as a result of customs duties, taxes (including value-added tax), and the like.
I PLACED AN ORDER. WHERE IS MY RECEIPT?
Your email from our secure credit card processor serves as your receipt. We will include a packing slip in your package but, prior to that, we don’t issue any other receipt or correspondence for orders placed through our website. Please keep the email receipt for your order until you have received and inspected the items. Please note: You may review your order by logging in to your online account through our website.
WHEN I PLACE MULTIPLE ORDERS, MAY I COMBINE SHIPPING?
When possible, items from multiple orders will be combined into the same package. This helps to reduce the number of packages sent to you and the additional packaging material to dispose of when you receive your orders. Combining items from multiple orders into a single package won't change the cost of shipping you pay for each order. You'll be charged separate shipping charges for each of your orders. But you will not be charged more than the total amounts quoted at checkout for all orders.
MAY I MAKE CHANGES TO MY ORDER AFTER IT IS PLACED?
We are happy to accommodate changes made to your order within 1 business day from the time you place the order. If you have placed an order and would like to request a change, please email firstname.lastname@example.org and include your name and order number. We will do our best to assist you in making changes as quickly as possible.
MAY I RETURN MY ORDER?
Absolutely! Your satisfaction is of utmost importance to us. We will accept yarns purchased from us directly that remain in their original sale condition (unwound with original label) within 30 days of receipt of your package. We do not offer free pre-paid return labels; if one is requested, please note the shipping cost will be deducted from your refund.
You can send returns to:
Plucky Returns, 362 Haynes Loop, Hastings, MI 49058
Please include with your return, the packing slip for the order as well as a note stating your preference for either a refund (credited back to the original method of payment) or store credit that can be used on a future order. Also, should you have any questions or concerns about yarn you wish to return, please contact email@example.com. We respectfully ask that inquiries not be made on social media. It is impossible to give your inquiry the attention it deserves unless you contact us directly, and we will not engage or discuss the details of your order publicly.
WHAT SHOULD I DO IF THE CONTENTS OF MY PACKAGE ARE INCORRECT?
We strive to ensure the accuracy of your order when it ships, but if we have made a mistake on your order (e.g., incorrect base, additional skeins, etc.), we will certainly make it right for you. Please note: You must notify us within 14 days after receipt of your package so that we may document the return accordingly.
WHAT IF MY YARN HASN’T ARRIVED?
Shipping problems happen from time to time. Although we make every effort to get your yarn to you as quickly as possible, sometimes situations arise that are out of our control. If you have any questions, please email us at firstname.lastname@example.org. (Note: We respectfully ask that inquiries not be made on social media. It is impossible to give your inquiry the attention it deserves unless you contact us directly, and we will not engage or discuss the details of your order publicly.)
WHY DOES MY YARN BLEED/RUB COLOR OFF ON MY HANDS?
Our yarn is hand-dyed with professional acid dyes and, while we do our very best to ensure colorfastness in our yarns, a small amount of color transfer is not uncommon in hand-dyed yarns, particularly when combining the more brilliant, saturated colorways with a lighter one (think of washing a new pair of jeans with a bright white tee-shirt).
It is for these reasons that we fully embrace spritzing and steam blocking when possible because it provides complete control over the areas you want to smooth and straighten, yet still allows the yarn to bloom and avoids the heartbreak that can come from soaking a multi-colored project if one of the colorways bleeds.
It is also recommended for hand-dyed yarns that you presoak the yarn before beginning your project so any excess dye may rinse out. However, we do not guarantee that this will prevent further color bleed. Click HERE for more detailed care instructions.
SHOULD I ALTERNATE SKEINS?
Yes! We always recommend alternating skeins when knitting with more than one skein of the same color. Because each skein we hand dye is uniquely different, by alternating two at a time you will ensure random color distribution as opposed to any color blocking, or pooling.
WHAT IS THE DIFFERENCE IN THE TERMS USED FOR VARIOUS METHODS OF DYEING?
Tonal - Shows tones of the same color throughout the skein and is considered solid.
Variegated - While still somewhat solid, this method allows for various undertones or over-washes to show throughout the skeins.
Speckled - Starts with a base color, then spots and speckles are added by hand, using one or more colors.
Saturated - This is a term used to describe vivid colors. While all hand-dyed yarns can give off some excess dye, deeply saturated skeins will have a higher potential of bleeding. (See recommended Care Instructions here).
DO YOU OFFER WINDING SERVICES?
Unfortunately, winding is not a service we are able to offer at this time.
WHERE DOES YOUR YARN COME FROM?
Our fibers originate from various locales around the world. We work with mills that meet our standards of excellence for the fibers they source, and they are blended to Plucky’s specifications before making their way to our studio here in Michigan where they are hand-dyed.
I HAVE A QUESTION OR CONCERN THAT ISN’T ADDRESSED BY THESE FAQs. WHAT IS THE BEST WAY TO CONTACT YOU?
Please address all inquiries to email@example.com. We will do our best to respond to your inquiry within two business days. (Note: We respectfully ask that inquiries not be made on social media. It is impossible to give your inquiry the attention it deserves unless you contact us directly, and we will not engage or discuss the details of your order publicly.)