WHERE IS PLUCKY YARN SOLD?
Plucky Knitter is primarily an online business that sells yarn through our website to customers around the world. In addition, we occasionally sell our yarn at in-person events that are announced in advance on our website and through various social media channels.
HOW DO I BUY PLUCKY YARN?
Is there anything more exciting than experiencing a gorgeous new colorway, base, or pairing for the first time? Whether you’re working on a favorite pattern and want to spice it up or you’re needing a source of inspiration for a project you’re about to start, new yarn has a way of reinvigorating your joy of knitting and crocheting. That’s why we love to offer you a rotating selection of hand-dyed colors on custom-milled bases for your creative journey!
Be sure to sign up here for our eNewsletter to be notified about upcoming offerings and also visit our website, where you can purchase yarn directly from our home page. There you’ll find our seasonal collections, quick knit kits, and color of the month that are always available, and also our limited time, dyed-to-order curations typically offered on weekends.
From time to time, we also pop in surprise mid-week limited time offerings, so be sure to visit our website often and follow us on Instagram and Facebook. Though we are primarily an online business that sells yarn around the world through our website, we occasionally also sell our yarn at in-person events that are announced in advance on our website and through various social media channels.
Need a special base or color pairing for your next project? Don’t worry! We are also always happy to consider special orders if we are able to work them into our production schedule (minimums do apply.) Just contact firstname.lastname@example.org
WHERE CAN I FIND PHOTOS OF YOUR COLORWAYS AND CUSTOM BASES?
Photos of our hand-dyed colorways and bases can be found on our website under the About tab and on our mobile app. The photos provide an accurate representation of the colors on our screen. Please be aware that not all devices are the same and the yarn you receive could have a slight difference from the image you see on your screen.
Also, please note that while we make every effort to keep our website and app up to date, we occasionally introduce new colorways on social media before we update the website and app.
WHY DOES MY YARN SOMETIMES LOOK DIFFERENT FROM THE PHOTO ON THE WEBSITE?
All of our skeins are hand-dyed and each one is unique in its own way depending on the base, regardless of having the same dye recipe and name. We want to help you become familiar with our various bases and how they take the dye so you know what to expect when purchasing your yarn.
The Traveler family of bases has been custom-milled specifically to allow the Yak hair fibers to shine through the lighter colorways.
The Oxford and Scholar 1.0’s also start with a darker, more natural color when naked, and have been created to give your finished fabric a deeper, more heathered tone.
On the other hand, bases with more, or all, cashmere will soften the colorways, even melding speckles into one another while bases with plant fibers will give your fabric a sun-kissed and muted tone, much like a favorite cotton sweatshirt after years of washing!
Our glamour shots are often taken on Primo Fingering to highlight the colorway in its truest form, recognizing the other bases will bring their finer points to each.
Because our hand-dyeing process is as much of an art as it is a science, we may not be able to reproduce a speckled colorway exactly the same as it may be pictured or match it from one batch to another.
IS IT POSSIBLE TO BUY AN ENTIRE KIT THAT INCLUDES A PATTERN ALONG WITH THE YARN?
Yes! Plucky is pleased to feature various kit options including our Seasonal Collection Kits and Quick Knit Kits. We encourage you to sign up for our eNewsletter, visit our website, and follow us on Instagram and Facebook to find out about our kit offerings. If a pattern is included with a kit, we will send a download code to the email address used to place your order.
AFTER I PLACE MY ORDER, HOW WILL IT BE SHIPPED?
We are pleased to offer you a variety of shipping options. When checking out you will have the choice to use our standard shipping options that utilize real-time rates generated directly from USPS and UPS. We include free shipping for orders over $150 domestically and $250 internationally at standard service levels. You may also choose to upgrade your shipping through expedited services (at your expense). We offer expedited services through USPS, UPS and FedEx. (Please note that these options will not
alter the time to produce your yarn, only the time in transit after it leaves our studio.) We also offer insurance that will guarantee replacement as noted below.
DO YOU SHIP INTERNATIONALLY?
Yes. We offer a variety of carrier choices (USPS, UPS and FedEx) and service levels along with shipping insurance for your piece of mind.
DO YOU OFFER SHIPPING INSURANCE?
We are happy to let you know that we do! While each parcel comes with the standard insurance (up to $50) we also have an option when checking out to select additional insurance for $3.95 domestically, and $5.95 for an international package, that will guarantee replacement offerings if a package has gone missing. Due to the current conditions worldwide, standard delivery times can be delayed. Please allow a minimum of 2 weeks domestically and 4 weeks internationally for a package to arrive once it has left our facility.
IF I AM A NON-U.S. CUSTOMER, WHO IS RESPONSIBLE TO PAY TAXES, LEVIES, AND DUTIES ON MY ORDER?
These charges are the non-U.S. customer’s sole responsibility. Plucky is not responsible for any additional charges taht a non-U.S. customer may incur as a result of customs duties, taxes (including value-added tax), and the like.
I PLACED AN ORDER. WHERE IS MY RECEIPT?
Your email from PayPal or Stripe, our credit card processor, serves as your receipt. We will include a packing slip in your package but, prior to that, we don’t issue any other receipt or correspondence for orders placed through our website. Please keep the email receipt for your order until you have received and inspected the items. Please note: You may review your order by logging in to your online account through our website.
WHEN I PLACE MULTIPLE ORDERS, MAY I COMBINE SHIPPING?
When possible, items from multiple orders will be combined into the same package. This helps to reduce the number of packages sent to you, so you receive fewer packages and have less packaging material to dispose of when you receive your orders. Combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. You'll be charged separate shipping charges for each of your orders. But you will not be charged more than the total amounts quoted at checkout for all orders.
MAY I MAKE CHANGES TO MY ORDER AFTER IT IS PLACED?
We are happy to accommodate changes made to your order within 1 business day from the time you place th order. If you have placed an order and would like to request a change, please email email@example.com and include your name and order number. We will do our best to assis tyou in making changes as quickly as possible.
MAY I RETURN MY ORDER?
Absolutely! Your satisfaction is of utmost importance to us. We will accept yarns purchased from us directly that remain in their original sale condition (unwound with original label) within 30 days of receipt of your package. We do not offer free pre-paid return labels; if one is requested please note the shipping cost will be deducted from your refund.
You can send returns to:
Plucky Returns, 362 Haynes Loop, Hastings, MI 49058
Please include with your return, the packing slip for the order as well as a note stating your preference for either a refund (credited back to the original method of payment) or store credit that can be used on a future order. Also, should ou have any questions or concerns about yarn you wish to return, please contact firstname.lastname@example.org. We respectfully ask that inquiries not be made on social media. It is impossible to give your inquiry the attention it deserves unless you contact us direclty, and we will not engage or discuss the details of your order publically.
WHAT SHOULD I DO IF THE CONTENTS OF MY PACKAGE ARE INCORRECT?
We strive to ensure the accuracy of your order when it ships, but if we have made a mistake on your order (e.g., incorrect base, additional skeins, etc.), we will certainly make it right for you. Please note: You must notify us within 14 days after receipt of your package so that we may document the return accordingly.
WHAT IF MY YARN HASN’T ARRIVED?
Shipping problems happen from time to time. Although we make every effort to get your yarn to you as quickly as possible, sometimes situations arise that are out of our control. If you have any questions, please email us at email@example.com. (Note: We respectfully ask that inquiries not be made on social media. It is impossible to give your inquiry the attention it deserves unless you contact us direclty, and we will not engage or discuss the details of your order publically.)
WHY DOES MY YARN BLEED/RUB COLOR OFF ON MY HANDS?
Our yarn is hand-dyed with professional acid dyes and, while we do our very best to ensure colorfastness in our yarns, a small amount of color transfer is not uncommon in hand-dyed yarns, particularly when combining the more brilliant, saturated colorways with a lighter one (think of washing a new pair of jeans with a bright white tee-shirt).
It is for these reasons that we fully embarce spirtzing and steam blocking because it provides complete control over the areas you want to smooth and straighten, yet still alllows the yarn to bloom and avoids the heartbreak that can come from soaking a multi-colored project if one of the colorways bleeds.
It is also recommended for hand-dyed yarns that you presoak the yarn before beginning your project so any excess dye may rinse out. However, we do not guarantee that this will prevent further color bleed. Click HERE for more detailed care insturctions.
DO YOU OFFER WINDING SERVICES?
Unfortunately, winding is not a service we are able to offer at this time.
WHERE DOES YOUR YARN COME FROM?
Our fibers originate from various locales around the world. We work with mills that meet our standards of excellence for the fibers they source, and they are custom-blended to Plucky’s specifications before making their way to our studio here in Michigan where they are hand-dyed.
I HAVE A QUESTION OR CONCERN THAT ISN’T ADDRESSED BY THESE FAQs. WHAT IS THE BEST WAY TO CONTACT YOU?
Please address all inquiries to firstname.lastname@example.org. We will do our best to respond to your inquiry within two business days. (Note: We respectfully ask that inquiries not be made on social media. It is impossible to give your inquiry the attention it deserves unless you contact us direclty, and we will not engage or discuss the details of your order publically.)