COMMON QUESTIONS & HELPFUL LINKS
WHERE IS PLUCKY YARN SOLD?
Plucky Knitter is primarily an online business that sells yarn through our website to customers around the world. In addition, we occasionally sell our yarn at in-person events that are announced in advance on our website and through various social media channels.
HOW DO I BUY PLUCKY YARN?
Is there anything more exciting than experiencing a gorgeous new colorway, base, or pairing for the first time? Whether you’re working on a favorite pattern and want to spice it up or you’re needing a source of inspiration for a project you’re about to start, new yarn has a way of reinvigorating your joy of knitting and crocheting. That’s why we love to offer you a rotating selection of hand-dyed colors on custom-milled bases for your creative journey!
From time to time, we also pop in surprise mid-week limited time offerings, so be sure to visit our website often and follow us on Instagram and Facebook. Though we are primarily an online business that sells yarn around the world through our website, we occasionally also sell our yarn at in-person events that are announced in advance on our website and through various social media channels.
Need a special base or color pairing for your next project? Don’t worry! We are also always happy to consider special orders if we are able to work them into our production schedule (minimums do apply.) Just contact email@example.com
WHERE CAN I FIND PHOTOS OF YOUR COLORWAYS AND CUSTOM BASES?
Photos of our hand-dyed colorways and bases can be found on our website’s Base and Colorway Pages and our mobile app. The photos provide an accurate representation of the colors on our screen. Please be aware that not all devices are the same and the yarn you receive could have a slight difference from the image you see on your screen.
Also, please note that while we make every effort to keep our website and app up to date, we occasionally introduce new colorways on social media before we update the website and app.
WHY DOES MY YARN LOOK DIFFERENT THAT THE PHOTO ON THE WEBSITE?
All of our skeins are hand-dyed and each one is unique in its own way depending on the base, regardless of having the same dye recipe and name. We want to help you become familiar with our various bases and how they take the dye so you know what to expect when purchasing your yarn.
The Traveler family of bases has been custom-milled specifically to allow the Yak hair fibers to shine through the lighter colorways.
The Oxford and Scholar 1.0’s also start with a darker, more natural color when naked, and have been created to give your finished fabric a deeper, more heathered tone.
On the other hand, bases with more, or all, cashmere will soften the colorways, even melding speckles into one another while bases with plant fibers will give your fabric a sun-kissed and muted tone, much like a favorite cotton sweatshirt after years of washing!
Our glamour shots are often taken on Primo Fingering to highlight the colorway in its truest form, recognizing the other bases will bring their finer points to each.
Because our hand-dyeing process is as much of an art as it is a science, we may not be able to reproduce a speckled colorway exactly the same as it may be pictured or match it from one batch to another.
AFTER I PLACE MY ORDER, HOW WILL IT BE SHIPPED?
We are pleased to offer you a variety of shipping options. When checking out you will have the choice to use our standard shipping options that utilize real-time rates generated directly from USPS and UPS. We include free shipping for orders over $150 domestically and $250 internationally at standard service levels. You may also choose to upgrade your shipping through expedited services (at your expense). We offer expedited services through USPS, UPS and FedEx. (Please note that these options will not alter the time to produce your yarn, only the time in transit after it leaves our studio.)
DO YOU SHIP INTERNATIONALLY?
Yes. We offer a variety of carrier choices (USPS, UPS and FedEx) and service levels along with shipping insurance for your piece of mind.
I HAVE A QUESTION OR CONCERN THAT ISN’T ADDRESSED BY THESE COMMONLY ASKED QUESTIONS. WHAT IS THE BEST WAY TO CONTACT YOU?
Please see the full list of FAQs on our website and, if you have further questions, please address all inquires to firstname.lastname@example.org. We will do our best to respond to your inquiry within two business days.
(NOTE: We respectfully ask that inquiries not be made on social media. It is impossible to give your inquiry the attention it deserves unless you contact us directly, and we will not engage or discuss the details of your order publicly.)