Good Monday morning to you! Seth asked that I share the following with you:
After days of discussion and planning, we have decided to simplify the Plucky Classics process. Hold on, cause this might just be kind of amazing (at least I hope). Here is the plan…
On or by March 14th, we cancel all current subscriptions and refund subscription payments made for April delivery.
Once all subs are cancelled, Sarah will announce a sign-up period to take place for April’s Classics. Most likely later this week, but it might be next week (Sarah will announce right here on the Plucky blog). We will keep this sign-up open for as long as we can, at least a couple of days, to give everyone serious about Classics a chance to sign up for what they want.
We will use the blog update style. Pick your base. Pick your quantity. Checkout. Simple, right? No cart jacking. No crashing servers. Pretty much everyone’s favorite, right?
So, what do you need to do? We ask that you review your current subscription and have in mind what you’d like your new subscription to be. Please Do Not Cancel At This Time. Sarah and I will handle all cancellations (to make sure you are refunded for already-paid-for April Classics).
Then, be ready when Sarah announces the sign-up dates.
Why are we doing this? Well, Classics has a tendency to get a little messy over time. People want in, people want out, and people want to change what they’re getting every month. The sign-up periods in the past were not always on the same dates of the month, so sometimes people are paying over two months in advance for their yarn or they’ve got a payment on the 10th of February and a payment on the 10th of March… both for April Classics, which is kind of crazy impossible to keep track of on our end.
So with the new arrangement you will be signing up (and paying) in March and you receive your shipment in April. Then you will be billed again in May for your June shipment and so on. Classics will always ship the month after you pay for them.
Some things to remember…
If your subscription doesn’t work in a particular month (credit card failed, account closed, etc.), it is your responsibility to work that out with us (email@example.com). We cannot re-initiate payment requests on subscriptions (not that I’ve found), so if your payment fails, you may miss Classics for the period, or even be dropped off the list if your payment method doesn’t work the next time. Please be sure to include your subscription number in all correspondence.
There will, of course, be opportunities to change your Classics subscription in the future, which we will explain in more detail when the time comes. And you can cancel any time before your subscription payment date if you no longer wish to receive Classics.
Well, that’s probably enough from me. Feel free to ask questions and we will do our best to help you. If you know you have a subscription and paid for April Classics and do not receive your refund by the end of this week, please contact us @ firstname.lastname@example.org and we will get that worked out.
Wow, this is going to be so awesome come April. Seriously, you guys might not know this, but I pretty much do most of my crying and drinking when it is Classics month due to all the date confusion and missing information on some old sign-ups.
Alright, sum it up… don’t cancel anything, Sarah and I will cancel your Classics and send refunds to those who’ve paid for April already. Signups will be announced soon!
Thanks and have a great day!